Refund Policy

Last Updated: December 06, 2025

At iFix Cloud, we strive to provide the most reliable unlocking services. However, due to the nature of digital goods and server-based unlocking, strict guidelines apply to refunds. Please read this policy carefully before placing an order.

1. Full Refund Guarantee

We value your trust. If we are unable to unlock your device and the service returns a status of "Rejected" or "Not Found" from our server source, we will issue a 100% refund.

  • The refund is typically credited back to your iFix Cloud account balance instantly, allowing you to place a new order or try a different service.

2. Non-Refundable Scenarios

Please note that in the unlocking industry, our suppliers charge us for every transaction attempted. Therefore, we cannot issue a refund in the following situations:

  • Wrong IMEI or Serial Number: If you submit an incorrect IMEI/Serial Number, the server will process it, and we will be charged. Please triple-check your digits before submitting.
  • Wrong Carrier/Network Selection: If you select the wrong carrier (e.g., ordering an AT&T unlock for a T-Mobile device), the server will return "Unlocked" or "Not Found" but will still charge the fee. You must verify the carrier before ordering.
  • Hardlocked / Lost / Stolen Devices: Unless a service specifically states it supports "Lost/Stolen" or "Blacklisted" devices, no refunds will be given if your device is rejected due to these statuses.
  • Device Already Unlocked: If you submit an IMEI that is already unlocked, the server provider treats this as a valid check and charges us. No refund will be issued.
  • iCloud Issues on Carrier Unlock: If you order a "Carrier Unlock" but your device is locked by iCloud (Activation Lock), we are not responsible. The carrier unlock may be successful, but you still won't be able to use the phone due to iCloud lock.
  • Order "In Process": Once an order is submitted to the server and the status changes to "In Process", it cannot be cancelled, amended, or refunded until the server responds with a final result.

3. Verification & Video Proof

In rare cases, our server may mark an order as "Success", but your device may still appear locked. To claim a refund in this scenario, you must provide continuous video proof.

Video Requirements:

  1. Show the device's IMEI number on the screen (dial *#06# or show the Hello Screen "i" button).
  2. Attempt to activate the device or insert a SIM card to show the specific error message (e.g., "SIM Not Valid" or "Activation Locked").
  3. The video must be uncut and clearly visible.

*Please send this video to our support team via WhatsApp or Email for verification.*

4. Refund Processing Time

  • Account Balance: Refunds to your iFix Cloud website balance are processed instantly once the order is marked as "Rejected".
  • Original Payment Method: If you request a withdrawal of your funds to your original payment method (Bank/Card/Crypto), please allow 3-7 business days for the transaction to appear on your statement, depending on your bank or payment processor.

5. Contact Us regarding Refunds

If you believe there has been an error with your order or have questions about a refund, please contact us with your Order ID:

  • Email: ifixcloud.unlock@gmail.com
  • WhatsApp: +447401787614